Terms and conditions

1. Definitions

• “Platform”: the Bloka software, including the manager portal (agent.bloka.com) and the resident app (app.bloka.com).
• “Customer”: the property management firm or other professional that contracts Bloka.
• “User”: anyone who accesses the Platform: Customer staff, owners, residents, presidents and invited suppliers.
• “Community”: each owners’ community registered by the Customer.

2. Service

Bloka is software as a service for managing owners’ communities: meetings and minutes, votes, fees and collections, incidents, documents and communication with residents. Bloka is a technology provider: it does not provide legal, tax or accounting advice and does not replace the property manager’s functions. The validity of meetings, votes and minutes depends on the Customer using the Platform correctly under the Spanish Horizontal Property Law.

3. Accounts and access

Resident accounts are created or invited by the Customer. Each User must provide accurate information, keep their credentials safe and tell us about any unauthorised use. We may suspend accounts that breach these Terms or compromise security.

4. Acceptable use

You must not use the Platform for unlawful purposes, try to access areas or data you are not authorised to access, reverse engineer it, overload the service or publish unlawful or offensive content. The Customer is responsible for the data it enters and for having a legal basis to process it.

5. Price and payments

The price of the service is set out in the commercial proposal accepted by the Customer, taxes excluded. Fee payments made by owners through the Platform are processed by Stripe and paid directly into the Community’s account; Bloka does not receive or hold those funds. Non-payment for the service may lead to suspension with 15 days’ notice.

6. Intellectual property

The Platform belongs to Iccom S.r.l. or its licensors. The Customer receives a limited, non-exclusive, non-transferable licence for the duration of the contract. Data entered by the Customer and Users remains theirs.

7. Data protection

For Community data, the Customer is the controller and Bloka the processor, under the data processing agreement (Art. 28 GDPR). Details, sub-processors and retention periods are described in the Privacy Policy.

8. Availability and support

We work to keep the service continuously available, except for scheduled maintenance, which we will announce in advance where possible. Committed service levels, if any, are set out in the Customer’s contract. Support: info@bloka.com. Service status: https://bloka.com/en/status/.

9. Liability

Bloka is liable for direct damage caused by wilful misconduct or gross negligence. Unless the law provides otherwise, it is not liable for loss of profit or indirect damage, and its total liability to the Customer is limited to the amount paid in the 12 months before the event giving rise to the claim. These limitations do not apply to consumers where the law does not allow them.

10. Term and termination

The contract lasts for the agreed period and may be terminated with 30 days’ notice, or immediately for serious breach. After termination the Customer has 30 days to export its data; it is then deleted, unless it must be kept by law.

11. Force majeure

Neither party is liable for failures caused by events beyond its reasonable control (disasters, widespread telecommunications or infrastructure provider outages, acts of authorities, etc.).

12. Changes

We may change these Terms. Substantial changes will be announced at least 30 days in advance; if you do not agree, you may terminate the contract before they take effect. The current version and its date are shown on this page.

13. Governing law and jurisdiction

These Terms are governed by Spanish law. Disputes with professional Customers are submitted to the courts of Madrid; consumers may go to the courts of their place of residence. Before going to court, the parties will try to reach an amicable solution for 30 days.

14. Contact

Iccom S.r.l., Via Paolo Veronese 216/5, 10148 Torino (TO), Italia. Email: info@bloka.com.