Terms and Conditions
These Terms and Conditions (the "Terms") govern your access to and use of the Bloka platform provided by Bloka Technologies S.L. By registering for or using Bloka, you agree to be bound by these Terms. If you do not agree, you must not use the service.
For the purposes of these Terms: "Platform" refers to the Bloka software, including the web application for managers and the mobile application for owners; "Manager User" is the property management professional who contracts Bloka services; "Owner User" is the owner, tenant or resident who accesses the owner app; "Community" refers to each homeowner community registered on the platform; and "Services" comprises all functionalities offered by Bloka.
Bloka is a digital platform for the management of Spanish homeowner communities (comunidades de propietarios). It includes financial management, digital voting, incident tracking, document management, and communication tools for property managers and community owners.
To access the platform as a Manager User, you must complete the registration process providing truthful, complete and up-to-date information. You are responsible for maintaining the confidentiality of your access credentials and all activities carried out under your account.
You agree to use Bloka in compliance with all applicable laws, including the Horizontal Property Law (Ley 49/1960, de Propiedad Horizontal), the GDPR, and the LOPDGDD. You must not: (a) upload unlawful, defamatory, or infringing content; (b) attempt to gain unauthorised access to other users' data; (c) use the platform for purposes other than community management; or (d) interfere with the platform's security or integrity.
Fees are as stated in the proposal accepted by the customer. Bloka may adjust pricing upon 30 days' written notice before the next billing cycle. Non-payment after two reminders may result in suspension of the service. All prices are exclusive of VAT (IVA) unless otherwise stated.
All software, designs, trademarks, and content forming part of the Bloka platform are the property of Bloka Technologies S.L. and are protected by Spanish and EU intellectual-property laws. Data entered by users remains the property of the respective homeowner community. Bloka is granted a limited, non-exclusive licence to process such data solely for the purpose of providing the service.
Bloka commits to providing services with reasonable professional diligence. However, the platform is provided "as is" and Bloka does not guarantee uninterrupted, error-free service. Bloka does not offer legal, tax or accounting advice.
Bloka provides community-management tools but does not replace professional legal advice. Decisions taken through the platform are the responsibility of the homeowner community and its appointed manager. To the maximum extent permitted by law, Bloka's aggregate liability for any claims arising from the use of the service shall not exceed the fees paid by the customer in the twelve (12) months preceding the claim.
Either party may terminate the service by giving 30 days' written notice. Upon termination, Bloka will provide the customer with a complete data export in a standard format (CSV/JSON) within 15 business days. After the export period, user data will be deleted in accordance with our Privacy Policy, except where retention is required by law.
The processing of personal data through the platform is governed by Bloka Privacy Policy and the Data Processing Agreement signed between the parties pursuant to Article 28 of the GDPR.
Bloka commits to maintaining 99.5% monthly service availability, calculated excluding scheduled maintenance windows notified at least 48 hours in advance.
Neither party shall be liable for non-compliance with their obligations when such non-compliance results from force majeure circumstances beyond the reasonable control of the affected party.
These Terms are governed by and construed in accordance with the laws of Spain. Any dispute arising from or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Madrid, Spain, except where mandatory consumer-protection law provides otherwise.
Before resorting to legal proceedings, the parties commit to attempting to resolve any dispute in good faith through direct negotiation for a minimum period of 30 days.
We may update these Terms from time to time. We will notify you of material changes at least 30 days in advance via email. Continued use of the service after the effective date constitutes acceptance of the revised Terms.
For any enquiry related to these Terms and Conditions, you may contact us at legal@bloka.com or by post to Bloka Technologies S.L., Calle de la Innovación 1, 28001 Madrid.